My Order

When will my order ship?

Most pieces are made to order. Please allow 2–3 weeks for production unless otherwise noted. Ready-to-ship items will be sent within 3–5 business days.

How do I make changes to my contact information or shipping address?

If your order has not yet shipped, please email info@milawang.com as soon as possible with your order number and the updated details.

Can my order be gift wrapped?

Yes. We offer simple gift packaging for all orders. If you’d like to add a personalized note, please include it at checkout or email us with your order number.

What shipping methods do you offer?

We ship domestically within the U.S. via UPS. International orders are shipped with UPS or USPS. Orders over $500 require a signature for delivery.

Materials & Product Care

What is sterling silver?

Sterling silver is 92.5% pure silver, alloyed with 7.5% copper for strength and durability. All of our silver pieces are solid sterling silver.

How do I care for my sterling silver jewelry?

Remove jewelry before swimming, exercising, or showering. To clean, use warm soapy water or a silver polishing cloth. Store pieces in their box or a dry pouch when not worn.

What is gold vermeil?

Gold vermeil is a thick layer of gold bonded over sterling silver. It offers the look of solid gold at a lower price point but may fade over time with wear.

How do I care for my gold vermeil jewelry?

Avoid moisture, chemicals, and abrasive cleaning. Gently wipe with a soft dry cloth after wearing and store in a pouch.

How do I care for my stone jewelry?

Gemstones are natural and can be delicate. Avoid harsh impact, extreme temperature changes, or prolonged exposure to water and chemicals. To clean, gently wipe with a soft damp cloth and dry immediately.